Frequently Asked Questions

For fuss-free payment, we accept American Express/ Visa/Mastercard Credit and Debit card via a secure payment gateway

Orders will only be confirmed upon completion of payment.

We are unable to amend or cancel orders made after it is placed.

Please double check your order details before confirming the order.

Deliveries shall be made in accordance with the timeframe selected during order placement. An SMS will be sent to the registered mobile phone to update delivery status. In the event of any unforeseen delays, the delivery crew will reach out to the registered mobile phone number to arrange an alternative delivery timeframe.

Should a delivery fail due to the customer’s unavailability, a 2nd delivery may be attempted, depending on the availability of transport resources. Order is deemed to be cancelled in the event of subsequent delivery failure.

No liability for losses shall be assumed for parcels left outside the unit at the instruction of the customer.

Standard courier delivery is typically the default checkout setting. Your item(s) shall be delivered within the next 5 business working days.

Delivery fees:

Local Delivery

$8.00 for all deliveries across Singapore.

Remote Area Delivery

Our delivery partner, reserve the right not to deliver to areas that are remote or that required security pass/ clearance, safety briefing or donning of safety gears. If we do, an additional surcharge of $15 will be imposed for delivery. A few examples of restricted areas are: Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports.

We do not deliver internationally. For further enquiries, please email sg.vindamall@vinda.com

Review the list of items you have selected to purchase and click on “CONFIRM ORDER” to submit your order.
You will be led to a secure payment gateway to make payment.

Order confirmation and payment receipt emails will be sent to your inbox after the order has been successfully placed.

By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Click on the “LOGIN” link on the top-right hand corner of the website to sign up as a customer, and fill in the required fields with the relevant information to register an account with us.

If you already have a registered account, please log in with your email address and password.

Click on a category of choice from the top selection bar. Click on the product, select your desired product and quantity and click on “ADD TO CART”

If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.

To utilize Discount Code, enter your discount code at the payment page when you checkout.