Frequently Asked Questions

For fuss-free payment, we accept Visa/MasterCard Credit Card, Debit Card and Online Banking (eg. M2U, CIMB Clicks) via a secure iPay88 Payment Gateway.

Orders will only be confirmed upon completion of payment.

We are unable to amend or cancel orders made after it is placed.

Please double check your order details before confirming the order.

All orders are processed and dispatched within 5-7 working days upon confirmation of order.

Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.

The tracking number is your order number VMODXXXXXXXXXXX. Click here to track your order.

Standard courier delivery is typically the default checkout setting. Your item(s) are expected to be delivered within 5-7 business days after the items have been picked up by the courier company.

Delivery fees:

Peninsular Malaysia

RM7.00 for all deliveries.

East Malaysia (Labuan, Sabah, Sarawak)

Currently we are not delivering to East Malaysia, we will announce on our platform once it is made available, stay tuned!

We do not deliver internationally. For further enquiries, please email my.vindamall@vinda.com

Review the list of items you have selected to purchase and click on “CONFIRM ORDER” to submit your order.

You will be led to a secure payment gateway (iPay88) payment page to make payment.

Order confirmation and payment receipt emails will be sent to your inbox after the order has been successfully placed.

By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Click on the “LOGIN” link on the top-right hand corner of the website to sign up as a customer, and fill in the required fields with the relevant information to register an account with us.

If you already have a registered account, please log in with your email address and password.

Click on a category of choice from the top selection bar. Click on the product, select your desired product and quantity and click on “ADD TO CART”

If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.

To utilize Discount Code, enter your discount code at the payment page when you checkout.